What support options are available with Draftbit?

Start inside the builder. The Get Help button in the top bar opens the in-app support chat, and the agent itself can often explain an error or a stuck build if you ask it first. The documentation covers features, guides, common issues, and known limitations.

Staffed support follows the plan, and every plan includes the in-app chat. Standard adds email support, which you can reach at help@draftbit.com, and Pro adds priority support and training sessions. Enterprise adds custom SLAs, custom onboarding, and a dedicated success manager. The pricing page has the full table.

Feature requests go on the Roadmap in the builder, where you can upvote items so we know what to prioritize. If something feels like a missing feature rather than a bug, that’s the fastest way to get it in front of the team.

Support answers product and account questions, which isn’t the same as someone building or fixing your app for you. That’s what Expert Services are for. With Advisory, you get an expert for code review, architecture questions, and troubleshooting while you keep building. On a monthly plan, a part-time expert or a small team works on your project, and fixed-price packages cover a starter backend, an MVP, or a full v1 launch. Current prices for each are on the services page.

When you report a problem, include the app name, the screen or flow, the steps to reproduce it, what you expected, and what happened. Remove secrets and customer data from screenshots and logs before you send them.