Success Engineer/Draftbit Expert

We are a looking for a customer success engineer to partner with our clients to help build their apps on our platform, Draftbit. This is a 40 hour/week, contractor position, starting at $52,000 USD per year. Those hours would fall between roughly 9am-6pm Central Time US, with flexibility to adjust these hours to better fit your local time zone after a successful onboarding period.

Our product, Draftbit, is a low-code mobile app builder built on a React Native/Expo stack. While much of the app development done on Draftbit is visual vs. writing code, our platform is not "drag-and-drop." We provide our users a lot of flexibility in the type and complexity of the apps they build. To allow for the that flexibility, we do give users a lot of freedom in terms of integrating with REST APIs for third-party backends/databases they use, importing packages and inserting their own custom code in order to build features for their apps that are not yet part of the core Draftbit platform.

As a result, some of our users with more complex app use cases require our support to build their app in Draftbit. This is where you come in.

In this role, you'll be matched to app projects requested by our clients and will work with them to build all aspects of their app, as needed. This means designing and building app screens, navigation, backend integration, and custom functionality (i.e. writing code) in Draftbit. It may also mean designing and building the client's backend outside of Draftbit (often using low-code platforms like Xano or Supabase).

This is not a typical customer support position. To successfully build on behalf of our users and guide them to successful outcomes, you won't be relying a playbook. You will need to need to put your technical skills, curious mind and creative problem solving abilities to good use.

In this role, you will be expected to:

• Become an expert at building apps in Draftbit - you will get to know our product inside & out, what it's capabilities are & aren't and be able to quickly assess how it can be used to meet client's expectations
• Work directly with Draftbit customers to learn their app use cases and needs, translating those into a project plan and executing that plan
• Identify and report product bugs and potential product optimizations to the Product team as you encounter them

In order to be successful in this role, it's essential that you:

• Have experience building React Native apps yourself, preferably in Expo. You should also have ample experience working with web services/REST APIs and understand how they are used to interact with databases, authenticate users, etc.
• Experience in a user-facing role supporting their use of a software product. Preferably for a startup and supporting a developer tool or similarly technical product.
• Excellent verbal & written English skills

Other details that are good to know:

• Most of our team works in the Pacific, Eastern and Central time zones in the US and we mostly orient our schedules, and use support SLAs, around the Central time zone. As a result, we are primarily looking for someone who can be available in a 9am-6pm CT, M-F window. We are open to the idea of adding a second support role to cover non-US time zones and weekends, but that is not the focus of this role.
• We are a small team - around 10 people at the time of posting this. We have a daily team sync meeting at 10am CT, but otherwise most of us work very independently and asynchronously. We expect that you can self-manage effectively and do the same.
• Our company is not a sweat shop. If you need to take time off, just give us some notice and do it!

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IMPORTANT - TO APPLY, FOLLOW THE INSTRUCTIONS BELOW

To help us identify the serious applicants, not just those who send generic applications and don't read job descriptions, we ask that you do the following:

• Send a link to your Linkedin profile (and/or resume)
• Watch this 3 minute Loom video I recorded that explains a bit more about the role: https://www.loom.com/share/880be69418184879921ff189561b43a4
• Then, send us your own 2-3 minute video that introduces you to us.

Please do not send anything else as we will not review it. We will only review applications that follow those two directions! Thank you!

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