Success Engineer/Draftbit Expert

Chicago · San Francisco · Remote

About Draftbit

We're simplifying the most challenging parts of mobile app development to allow builders everywhere to create rich, complex apps.

No more starting from scratch from a blank screen. No more lock-in with tools with limited self-hosted databases or restricted access to source code.

We empower people to build their app their way. We do that by giving builders visual tools to streamline screen layout, navigation, and workflows alongside direct access to their app code so they can bring in the custom functions and components that make their apps unique. We give you building blocks, not templates.

We have spent the past few years creating a solid product foundation and getting early feedback from our beta users. We have support from investors who have backed companies like Figma, Twitter, and Twitch. While we still have much to prove, we're poised to grow and are looking for teammates to join us in taking that next leap together.

About the Position

We are a looking for a customer success engineer to partner with our clients to help build their apps on our platform, Draftbit. This is a 40 hour/week, contractor position, starting at $52,000 USD per year. Those hours would fall between roughly 9am-6pm Central Time US, with flexibility to adjust these hours to better fit your local time zone after a successful onboarding period.

Our product, Draftbit, is a low-code mobile app builder built on a React Native/Expo stack. While much of the app development done on Draftbit is visual vs. writing code, our platform is not "drag-and-drop." We provide our users a lot of flexibility in the type and complexity of the apps they build. To allow for the that flexibility, we do give users a lot of freedom in terms of integrating with REST APIs for third-party backends/databases they use, importing packages and inserting their own custom code in order to build features for their apps that are not yet part of the core Draftbit platform.

As a result, some of our users with more complex app use cases require our support to build their app in Draftbit. This is where you come in.

In this role, you'll be matched to app projects requested by our clients and will work with them to build all aspects of their app, as needed. This means designing and building app screens, navigation, backend integration, and custom functionality (i.e. writing code) in Draftbit. It may also mean designing and building the client's backend outside of Draftbit (often using low-code platforms like Xano or Supabase).

This is not a typical customer support position. To successfully build on behalf of our users and guide them to successful outcomes, you won't be relying a playbook. You will need to need to put your technical skills, curious mind and creative problem solving abilities to good use.

In this role, you will be expected to:

  • Become an expert at building apps in Draftbit - you will get to know our product inside & out, what it's capabilities are & aren't and be able to quickly assess how it can be used to meet client's expectations
  • Work directly with Draftbit customers to learn their app use cases and needs, translating those into a project plan and executing that plan
  • Identify and report product bugs and potential product optimizations to the Product team as you encounter them

About You

In order to be successful in this role, it's essential that you:

  • Have experience building React Native apps yourself, preferably in Expo. You should also have ample experience working with web services/REST APIs and understand how they are used to interact with databases, authenticate users, etc.
  • Experience in a user-facing role supporting their use of a software product. Preferably for a startup and supporting a developer tool or similarly technical product.
  • Excellent verbal & written English skills

Other details that are good to know:

  • Most of our team works in the Pacific, Eastern and Central time zones in the US and we mostly orient our schedules, and use support SLAs, around the Central time zone. As a result, we are primarily looking for someone who can be available in a 9am-6pm CT, M-F window. We are open to the idea of adding a second support role to cover non-US time zones and weekends, but that is not the focus of this role.
  • We are a small team - around 10 people at the time of posting this. We have a daily team sync meeting at 10am CT, but otherwise most of us work very independently and asynchronously. We expect that you can self-manage effectively and do the same.
  • Our company is not a sweat shop. If you need to take time off, just give us some notice and do it!


To help us identify the serious applicants, not just those who send generic applications and don't read job descriptions, we ask that you do the following:

Please do not send anything else as we will not review it. We will only review applications that follow those two directions! Thank you!

Additional Details

  • Compensation is competitive for companies of our size and stage. As an early team member, we offer aggressive equity compensation.

  • We're headquartered in Chicago but have a distributed team. U.S.-friendly hours are strongly preferred - we limit meetings, but we often work semi-synchronously, so it's essential to have some workday overlap.

  • We pay for 100% of your medical, dental & vision insurance premiums and 50% for partners & dependents.

  • We offer unlimited sick, personal, and vacation days.

  • We provide stipends for remote team members to subsidize co-working desk rental or home office needs.

  • We encourage applicants from all backgrounds to apply - we care about your abilities, not your pedigree.

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